Frequently Asked Questions
Everything you need to know about styling your home with ShopTheAddison.
What is the typical shipping timeframe for furniture and decor?
Small decor items typically ship within 3-5 business days. Larger furniture pieces and oversized mirrors may take 7-14 business days to process and ship via our specialized white-glove delivery partners.
Do you offer international shipping?
Currently, ShopTheAddison ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return unless they arrive damaged.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to our carrier's tracking portal.
Are the materials used in your products sustainably sourced?
At ShopTheAddison, we prioritize ethical sourcing. Many of our wooden pieces are FSC-certified, and our textiles often utilize organic or recycled fibers to ensure a smaller environmental footprint.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If you notice any damage, take photos of the item and the packaging, and contact our support team at [email protected] within 48 hours of receipt.